Add eligible products to your cart and complete checkout. Approved business buyers may also place orders using applicable wholesale account, quotation, or business-order terms.

An automated confirmation means we have received your order. Unless checkout states otherwise, final acceptance occurs when HotBell confirms acceptance, begins fulfilling the order, or ships the accepted items.

Contact HotBell as soon as possible before shipment. A cancellation or order change is not final until HotBell confirms it.

Check your HotBell account for available order information, or contact our team with your order number. Tracking details are provided when available after shipment.

Available shipping methods, costs, and delivery information are shown during checkout or provided in the applicable quotation or business transaction documents.

Most in-stock retail orders are processed for shipment within 1–2 business days after payment authorization and any required verification, unless a different timeframe is disclosed. Carrier transit time is additional. Business and wholesale orders follow the shipping terms in their accepted order documents.

Unless different written terms are accepted, business shipments are FOB Origin — Pocatello, Idaho. Different freight or delivery terms may be provided in an accepted quotation, invoice, or order agreement.

Contact HotBell promptly and keep the product packaging, shipping label, photographs, and delivery records. Business buyers should report visible shipping damage or order discrepancies within five business days after delivery.

The Terms separately address retail delivery and commercial shipments, including the default FOB Origin rule for business orders.

You may request a return for an eligible product purchased directly from HotBell within 30 calendar days after delivery. Contact service@hotbell.store for a Return Merchandise Authorization (RMA) and return instructions before sending the product back. Return conditions and exclusions apply.

Unless different written transaction terms apply, business and wholesale sales are generally final. A non-defective business return requires prior written approval from HotBell.

For preference-based retail returns, the customer is generally responsible for return shipping. HotBell covers reasonable authorized return shipping for confirmed HotBell shipping errors, products received damaged, or qualifying covered defects.

For approved retail returns, we issue refunds to the original payment method within 10 business days after approval. Your bank or payment provider may need additional time to post the refund.

Contact HotBell Support with your order information and a clear description of the issue. Depending on the product and purchase type, repair, replacement, refund, or warranty assistance may be available.

Include your order or invoice number, product name, model, serial number when available, a description of the issue, and relevant photographs, videos, or troubleshooting information.

Eligible new HotBell-branded products purchased directly by Retail Customers generally include a one-year limited retail warranty. Eligible direct purchases by approved Business Buyers generally include a two-year commercial limited warranty unless different written terms apply.

Email Service@HotBell.store or call +1 (208) 403-6070.

Support hours are Monday through Friday, 8:00 a.m. to 4:00 p.m. Mountain Time, excluding holidays.

The current Terms establish the one-year retail and two-year commercial warranty structure. Contact information is also already defined in the Terms.

Email Burns@hotbell.store or call +1 (208) 403-6070.

Support hours are Monday–Friday, 8:00 AM–4:00 PM Mountain Time, excluding holidays.

Submit the applicable wholesale or business application or contact the HotBell business team. HotBell may request business, resale, tax, purchasing, or other verification information before approving an account.

Wholesale pricing may vary by product, quantity, account status, payment terms, freight, inventory, and negotiated commercial terms. Any applicable minimum order quantity or special pricing will be stated in the relevant quotation or accepted transaction documents.

Eligible new HotBell-branded products purchased directly by approved Business Buyers generally include a two-year commercial limited warranty unless different written terms apply. Business and wholesale sales are generally final unless HotBell approves a return or the applicable transaction documents provide otherwise.

Wholesale approval, pricing, commercial conditions and reseller obligations are treated separately from ordinary retail purchases in the current Terms.