Terms of service

Effective date: September 9, 2026

These Terms of Service and Sale ("Terms") govern access to https://hotbell.store, use of HotBell's online services, direct retail purchases, wholesale-account applications, quotations, business orders, and related transactions with HotBell LLC ("HotBell," "we," "our," or "us").

HotBell serves both individual retail customers and business or wholesale buyers. Some provisions apply to everyone, while others apply only to a Retail Customer or a Business Buyer as stated below.

  • A "Retail Customer" is an individual purchasing primarily for personal, family, or household use.

  • A "Business Buyer" is a business, reseller, dealer, retailer, installer, integrator, system builder, commercial purchaser, government agency, educational institution, nonprofit organization, or other entity purchasing primarily for resale or business use.

  • A "User" is any person who visits or uses the website, including a Retail Customer, Business Buyer, or representative of a Business Buyer.

The actual nature of the transaction and applicable law determine whether an order is a retail or business transaction. Merely identifying an order as "B2B" does not override the facts or a mandatory legal classification.

By using the website, you agree to the website-use provisions of these Terms. By creating an account, submitting an order, checking a box accepting these Terms, accepting a quotation, submitting payment, or otherwise affirmatively accepting transaction terms, you agree to the provisions applicable to that account or transaction. If you do not agree, do not create an account or submit an order.

1. Eligibility and Authority

To create an account or place an order, you must be at least the age of legal majority where you live or act with the involvement and permission of a parent or legal guardian who accepts these Terms.

An individual acting for a Business Buyer represents that:

  • The entity is validly organized or otherwise authorized to conduct its activities;

  • The information submitted to HotBell is complete and accurate;

  • The individual has authority to act for and bind the entity; and

  • The purchase is primarily for resale, commercial, government, educational, institutional, or other business use.

Wholesale access, negotiated pricing, credit terms, tax-exempt treatment, product allocation, and other business benefits require separate approval where stated. Approval for one purpose does not guarantee approval for another.

2. Accounts and Account Security

You are responsible for:

  • Providing complete and accurate account, contact, billing, shipping, and payment information;

  • Keeping that information current;

  • Protecting account credentials;

  • Restricting account use to authorized persons;

  • Reviewing account and order activity; and

  • Promptly notifying HotBell of suspected unauthorized access or transactions.

A Business Buyer is responsible for orders and instructions submitted by its authorized personnel. Contact HotBell promptly if an account user is no longer authorized.

HotBell may require reasonable verification before creating an account, approving wholesale access, changing sensitive account information, processing a high-risk transaction, or disclosing protected account information.

HotBell may restrict or suspend access while investigating suspected fraud, unauthorized activity, payment disputes, security incidents, legal-compliance concerns, or a material violation of these Terms. HotBell will not use account suspension to avoid an existing refund, warranty, privacy, or other nonwaivable obligation.

3. Permitted Website Use

Users may access and use the website only for lawful personal or business purposes. A User may not:

  • Engage in fraud, impersonation, or deceptive conduct;

  • Submit payment, tax, account, review, or identity information without authorization;

  • Attempt to access another person's account or a restricted system;

  • Introduce malware, harmful code, or disruptive content;

  • Interfere with the website, checkout, security, inventory, pricing, or other controls;

  • Use the website to violate intellectual-property, privacy, consumer-protection, export, sanctions, or other applicable law;

  • Scrape, copy, harvest, or republish website content in violation of law or HotBell's rights;

  • Use a bot, crawler, automated purchasing tool, or AI agent except as allowed by HotBell's published instructions, robots controls, AI Agent Policy, or written authorization; or

  • Purchase or divert products for an unlawful destination, party, or end use.

Ordinary search-engine indexing that follows HotBell's published crawler instructions is not prohibited by this section.

4. Product Information and Compatibility

HotBell uses reasonable efforts to present product names, brands, models, variants, descriptions, photographs, specifications, compatibility information, included components, condition, availability, warranty status, and pricing accurately.

Product appearance may vary because of display settings, packaging changes, manufacturer revisions, component revisions, lighting, photographic conditions, or reasonable production variations. This does not permit HotBell to materially misdescribe a product.

Before ordering, review the applicable:

  • Product name, brand, model, and selected variant;

  • Dimensions and weight;

  • Voltage, power, connector, and interface requirements;

  • Operating-system and software requirements;

  • Compatibility information;

  • Included accessories and packaging contents;

  • Product condition;

  • Warranty information;

  • Shipping origin and availability; and

  • Product-specific limitations or safety information.

Contact HotBell before ordering if a material specification, compatibility requirement, included component, installation requirement, or intended use is unclear.

HotBell does not promise compatibility with every device, component, system, network, software environment, voltage, installation, or use unless the applicable product page or an authorized HotBell representative expressly confirms that compatibility.

Third-party trademarks, product names, specifications, images, and warranties belong to their respective owners. Listing a third-party product does not imply sponsorship beyond HotBell's lawful sale of that product.

5. Pricing, Promotions, and Availability

The price and currency displayed for a direct retail order at checkout apply to that order, subject to taxes, shipping charges, genuine pricing errors, and other charges disclosed before the order is submitted.

Promotions, sale prices, coupons, discount codes, bundles, free-shipping offers, and quantity limits are subject to their disclosed terms, dates, eligible products, customer eligibility, and availability. Promotions cannot be combined unless stated otherwise.

Wholesale, account, volume, and negotiated pricing may vary based on product, quantity, account status, payment terms, freight, credit status, inventory, commercial relationship, or written quotation. Business status alone does not guarantee wholesale pricing.

Product availability and inventory displays may change. A product is not reserved until HotBell accepts the order or expressly allocates inventory in writing.

To the extent permitted by applicable law, HotBell may correct a genuine pricing, calculation, typographical, or data-entry error before shipment. If HotBell identifies a material pricing error after payment but before shipment, HotBell may ask the purchaser to approve the corrected price or cancel the affected product and refund the amount paid for it. HotBell will not increase the price of an accepted order without the purchaser's agreement unless an applicable signed Business Buyer agreement expressly permits the change.

Statements such as "U.S. Stock," "Ships from Idaho," "Ready to Ship," or a stated processing time apply only when supported by the applicable product page, checkout disclosure, quotation, order acknowledgment, or current inventory record.

6. Orders and Order Acceptance

Submitting an order is an offer to purchase under the terms disclosed during the order process. An automated order confirmation or payment authorization confirms receipt but does not necessarily constitute final acceptance.

Unless HotBell accepts an order earlier in writing, HotBell accepts a direct online order when it begins authorized fulfillment, sends an express acceptance, or transfers the applicable shipment to the carrier. For an order shipped in separate parts, acceptance may occur separately for each part.

Before acceptance, HotBell may verify product availability, pricing, quantity, payment, billing, shipping, fraud risk, account authority, tax status, export controls, sanctions compliance, and other legally required information.

HotBell may reject or cancel an unaccepted order for a legitimate inventory, pricing-error, payment, fraud, tax, export, sanctions, product-safety, legal, regulatory, or operational reason. If HotBell cancels an unshipped prepaid product, HotBell will refund the amount paid for that product unless applicable law prohibits the refund or requires the funds to be blocked.

Contact HotBell promptly to request an order change or cancellation. A request is not effective until HotBell confirms it. If a retail order has already shipped, the Retail Customer may use the applicable retail-return process after delivery.

7. Payment

Available payment methods are displayed at checkout or stated in an applicable quotation or invoice. By submitting payment information, the purchaser represents that it is authorized to use the payment method and authorizes HotBell and its payment providers to process the payment, refund, credit, verification, and fraud-screening activity associated with the transaction.

Retail payment is due as displayed at checkout.

For Business Buyers, HotBell may require prepayment, wire transfer, ACH payment, payment card, deposit, purchase order, credit approval, confirmed funds, guarantee, or another commercially reasonable payment assurance. Credit terms, deposits, due dates, late charges, cancellation charges, and payment schedules apply only when stated in an accepted quotation, invoice, credit agreement, or other written transaction document.

A Business Buyer may not withhold, offset, or deduct an amount from an invoice unless HotBell agrees in writing or applicable law permits it. Reasonable collection expenses and attorneys' fees apply only when authorized by an accepted agreement or applicable law.

8. Taxes and Exemption Documentation

HotBell collects and remits sales tax and other transaction taxes when required by applicable law.

A Business Buyer may claim resale or another tax exemption only by providing complete, accurate, current, and acceptable exemption documentation. HotBell may review the documentation, request updates, reject incomplete or invalid documentation, and collect tax when acceptable documentation has not been provided.

Business, government, educational, nonprofit, reseller, or wholesale status does not automatically make an order tax-exempt.

The Business Buyer is responsible for liability arising from inaccurate representations, invalid or expired documentation, or improper use of an exemption, except to the extent the obligation is imposed directly on HotBell by law.

9. Shipping, Delivery, Title, and Risk of Loss

Orders are subject to HotBell's Shipping Policy and the shipping disclosures presented during checkout or in the applicable business transaction documents.

Retail orders

Retail processing and delivery dates are estimates unless HotBell expressly guarantees a date. HotBell will maintain a reasonable basis for an advertised shipment time. If HotBell cannot ship within the promised period, or within the period required by applicable law when no shipment time is stated, HotBell will provide any delay notice, consent opportunity, cancellation right, or refund required by applicable law.

For a direct retail order, risk of loss transfers to the Retail Customer when the order is delivered to the shipping address or recipient designated in the order, except where applicable law requires a different result. Title transfers upon delivery and full payment, whichever occurs later.

Business and wholesale orders

Unless an accepted quotation, invoice, order acknowledgment, or signed agreement states otherwise, a Business Buyer shipment is FOB Origin — Pocatello, Idaho. Risk of loss transfers to the Business Buyer when HotBell delivers the shipment to the carrier at origin, even if HotBell selects the carrier, arranges transportation, prepays freight, or adds freight to the invoice.

Title and risk of loss are separate. Title passes as stated in the applicable transaction documents and subject to payment of amounts due.

Terms applying to all shipments

The purchaser must provide an accurate and deliverable address, recipient, telephone number, and other required shipping information. The purchaser may be responsible for reasonable additional charges caused by an incorrect or incomplete address, refused delivery, failed delivery, purchaser-requested change, storage, or redelivery, except where the problem resulted from HotBell's error or applicable law provides otherwise.

International purchasers are responsible for import eligibility, customs information, duties, taxes, brokerage, and other charges disclosed as the purchaser's responsibility, unless HotBell agrees otherwise in writing.

HotBell may use partial or split shipments when reasonably necessary. Retail Customers will not be charged an undisclosed additional shipping fee merely because HotBell elects to split a shipment.

10. Delivery Problems and Inspection

Retail Customers should inspect an order promptly and contact HotBell as soon as reasonably possible regarding visible damage, an incorrect product or quantity, missing items or accessories, or an apparent defect. Reporting visible shipping damage within five calendar days helps preserve packaging and carrier evidence, but failure to report within five days does not eliminate a valid latent-defect claim or a right that applicable law does not permit HotBell to limit.

A Business Buyer must inspect each shipment promptly. Visible freight damage, shortages, incorrect products, quantity discrepancies, or other reasonably discoverable delivery issues must be reported to HotBell in writing within five business days after delivery. Failure to provide timely notice may constitute acceptance to the extent permitted by applicable law.

The five-business-day Business Buyer period does not apply to a latent defect that could not reasonably have been discovered during the initial inspection. Latent defects remain subject to the applicable written warranty.

The purchaser should retain the shipping carton, product packaging, shipping label, packing slip, photographs, delivery records, and carrier documentation until HotBell provides instructions.

11. Returns, Refunds, and RMA

Direct purchases are governed by HotBell's Returns, Refunds & RMA Policy, which is incorporated into these Terms.

Retail Customers

A Retail Customer may request a return of an eligible direct purchase within 30 calendar days after delivery, subject to the complete retail-return conditions. A written return authorization is required before sending a product back.

HotBell does not charge a restocking fee for a qualifying standard retail return that meets the published policy. Retail Customers are responsible for return shipping on preference-based returns. HotBell covers reasonable authorized return shipping for a confirmed HotBell shipping error, product received damaged, or valid covered warranty claim.

Business Buyers

Unless an accepted quotation, invoice, order acknowledgment, or signed agreement states otherwise, business and wholesale sales are final. A non-defective business return requires prior written approval and may be subject to return charges disclosed before authorization.

Third-party purchases

A purchase made through a marketplace, reseller, retailer, installer, distributor, or another third party is generally subject to that seller's return and refund policy. Any separate HotBell warranty applies only when its written terms cover the product, purchaser, and sales channel.

12. Limited Warranties

Warranty coverage is governed by the complete written HotBell Limited Warranty and any product-specific warranty displayed or made available before purchase.

Unless different product-specific written terms are disclosed before purchase:

  • Eligible new HotBell-branded products purchased directly by the original Retail Customer include a one-year limited retail warranty beginning on the date of delivery; and

  • Eligible new HotBell-branded products purchased directly by the original approved Business Buyer include a two-year commercial limited warranty beginning on the date of delivery.

Third-party branded products are subject to the applicable manufacturer's written warranty, if any, unless HotBell expressly provides a separate written warranty.

Nothing in these Terms disclaims or limits an implied warranty or other consumer right that applicable law or the Magnuson-Moss Warranty Act does not permit HotBell to disclaim or limit.

Independent repair, use of a third-party part, or service by a non-HotBell provider does not automatically void an applicable consumer warranty. Warranty coverage may be denied to the extent the claimed failure or damage was caused by that repair, part, modification, or service.

13. Product Safety and Recalls

Follow all product instructions, specifications, compatibility information, warnings, and safety notices. Do not use a product that appears unsafe, overheats, emits smoke or an unusual odor, has a damaged battery, exposes electrical components, or presents another apparent safety risk. Disconnect it when safe to do so and contact HotBell or the applicable manufacturer.

HotBell may issue or communicate a stop-use notice, recall, repair, replacement, refund, software update, disposal instruction, or other corrective action. Nothing in these Terms limits a mandatory product-safety obligation or recall remedy.

A Business Buyer that resells, distributes, installs, or integrates products must maintain records and communicate applicable safety notices, recalls, warnings, and corrective actions to affected downstream parties when required by law or reasonably requested by HotBell or the manufacturer.

14. Reviews and Other User Content

If you submit a rating, review, question, comment, photograph, video, testimonial, or other content ("User Content"), you retain any ownership rights you have in that content.

You grant HotBell a nonexclusive, worldwide, royalty-free, sublicensable license to host, reproduce, format, display, distribute, and use the User Content for operating, improving, supporting, and promoting HotBell, its website, and the relevant products. This license continues while the User Content is used or displayed and afterward only as reasonably necessary for archival, legal, security, or previously produced marketing materials.

You represent that:

  • You created or have permission to submit the User Content;

  • The content reflects your honest experience or opinion where presented as a review or testimonial;

  • Any material connection, compensation, free product, discount, employment, or other relationship requiring disclosure is clearly disclosed;

  • The content does not violate another person's intellectual-property, privacy, publicity, or other rights; and

  • The content is not fraudulent, deceptive, defamatory, threatening, obscene, unlawful, malicious, or technically harmful.

HotBell may moderate or remove User Content that violates these Terms, applicable law, platform rules, or reasonable content standards. HotBell will not suppress a review solely because it expresses a negative opinion. HotBell may label verified purchases, incentivized reviews, or other material relationships where appropriate.

15. Intellectual Property

The website and HotBell's original logos, text, graphics, layouts, designs, photographs, videos, documentation, and other content are owned by HotBell or used under license and are protected by applicable intellectual-property laws.

HotBell grants Users a limited, revocable, nonexclusive, nontransferable right to access and use the website for lawful personal shopping or internal business purchasing. No ownership right is transferred.

Except as permitted by law or written authorization, Users may not reproduce, distribute, publicly display, sell, license, modify, create derivative works from, remove rights notices from, or commercially exploit protected HotBell content.

Wholesale-account approval does not automatically authorize use of HotBell trademarks, logos, product images, advertisements, or brand assets. An authorized reseller must follow HotBell's written brand instructions, describe products accurately, avoid misleading affiliation claims, and stop using the materials when authorization ends.

16. Third-Party Services

The website may use or link to Shopify, payment providers, carriers, manufacturers, social networks, applications, marketplaces, or other independently operated services. Their separate terms and privacy notices may apply when you use them.

HotBell is not responsible for an independently operated third-party service merely because the website links to or integrates with it. This section does not eliminate HotBell's responsibility for a provider acting on HotBell's behalf where applicable law assigns that responsibility to HotBell.

17. Privacy and Electronic Communications

HotBell's collection and handling of personal information are described in the HotBell Privacy Policy.

You agree that HotBell may provide order confirmations, receipts, invoices, payment notices, shipping notices, account notices, support communications, warranty and RMA communications, policy notices, and other transaction records electronically, subject to applicable law.

Marketing communications remain subject to applicable consent, unsubscribe, and privacy requirements. Agreement to receive transactional communications is not agreement to receive marketing where separate consent is required.

18. Export Controls and Sanctions

Products, software, technical information, and services may be subject to United States export controls, sanctions, trade restrictions, and destination requirements.

A User may not export, re-export, transfer, release, sell, or use a product in violation of applicable law. A purchaser represents that it is not a prohibited or restricted party, acting for such a party, located in a prohibited jurisdiction, or purchasing for a prohibited end use.

HotBell may request destination, end-user, or other compliance information and may refuse, suspend, or cancel a transaction presenting a genuine export, sanctions, customs, fraud, safety, or legal concern. If HotBell cancels an unshipped prepaid order, HotBell will provide the refund required by applicable law unless the law prohibits the refund or requires the funds to be blocked.

19. Terms Applying Only to Business Buyers

This section applies only to Business Buyers and does not apply to Retail Customers purchasing primarily for personal, family, or household use.

Business verification and purchase orders

HotBell may require a business license, resale certificate, tax-exemption document, seller permit, business identifier, marketplace information, website, purchasing document, reference, or other reasonable record before approving wholesale access or a commercial transaction.

A purchase order submitted by a Business Buyer is an offer to purchase under HotBell's applicable terms. Terms printed on or incorporated into the Business Buyer's purchase order, procurement portal, acknowledgment, payment document, or other form do not modify HotBell's terms unless an authorized HotBell representative expressly accepts the modification in writing.

Quotations and commercial availability

Unless expressly stated otherwise, a quotation is an invitation for the Business Buyer to submit an order and is not a binding offer. A quotation may specify price, quantity, minimum order quantity, inventory allocation, payment requirements, freight terms, estimated lead time, quote-validity period, warranty, and other transaction-specific conditions.

HotBell may allocate inventory, limit quantities, establish minimum order quantities, restrict products to certain account types, decline backorders, discontinue products, or propose partial or split shipments, subject to an accepted transaction document and applicable law.

Downstream customers and resale obligations

The Business Buyer is responsible for its own product listings, advertising, customer-facing terms, sales-tax collection, returns, refunds, warranty disclosures, support, installation, and other downstream obligations.

HotBell does not ordinarily accept a direct return, refund, or RMA request from a downstream customer who purchased from an independent Business Buyer. The downstream customer should contact the seller. A separate HotBell product warranty or product-safety obligation applies when its written terms or applicable law cover that customer.

The Business Buyer may not make a warranty, guarantee, certification claim, performance claim, or other representation on HotBell's behalf without written authorization. It may not remove required labels or warnings, misrepresent product origin or condition, or represent a third-party product as manufactured by HotBell.

Confidential information

Nonpublic quotations, wholesale pricing, account pricing, credit terms, inventory allocations, supplier information, product roadmaps, technical information, and other information identified or reasonably understood as confidential constitute HotBell Confidential Information.

The Business Buyer must use Confidential Information only for the applicable business relationship, protect it with reasonable safeguards, and disclose it only to persons with a legitimate need to know who are subject to appropriate confidentiality obligations.

Confidential Information does not include information that lawfully becomes public, was already lawfully known without restriction, is lawfully received from another source, or is independently developed without use of HotBell Confidential Information.

Disclaimer of other commercial warranties

EXCEPT FOR AN EXPRESS COMMERCIAL LIMITED WARRANTY SPECIFICALLY PROVIDED BY HOTBELL IN WRITING, AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PRODUCTS AND COMMERCIAL SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOTBELL DISCLAIMS OTHER EXPRESS OR IMPLIED COMMERCIAL WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

This disclaimer does not cancel an express written commercial warranty and does not apply where the transaction or product is subject to a law that prohibits the disclaimer.

Limitation of commercial liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOTBELL WILL NOT BE LIABLE TO A BUSINESS BUYER FOR LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, DOWNTIME, LOSS OF DATA, LOSS OF GOODWILL, LOSS OF BUSINESS OPPORTUNITY, OR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOTBELL'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO A PRODUCT OR COMMERCIAL TRANSACTION WILL NOT EXCEED THE NET AMOUNT ACTUALLY PAID TO HOTBELL FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.

These limits do not apply to liability that applicable law does not permit HotBell to exclude or limit.

Business Buyer indemnification

To the maximum extent permitted by law, the Business Buyer agrees to defend, indemnify, and hold harmless HotBell LLC and its officers, employees, agents, contractors, affiliates, successors, and assigns from third-party claims, losses, liabilities, judgments, penalties, and reasonable legal expenses to the extent arising from:

  • The Business Buyer's material breach of the applicable agreement;

  • An inaccurate business, tax, resale, export, or compliance representation;

  • An unauthorized product claim or warranty;

  • Improper resale, installation, integration, storage, handling, modification, or use;

  • Violation of applicable law;

  • The Business Buyer's product listing or advertising; or

  • Failure to provide a legally required downstream instruction, warning, disclosure, return, refund, warranty, or support.

The Business Buyer is not required to indemnify HotBell to the extent a claim is finally determined to have resulted from HotBell's gross negligence, willful misconduct, or liability that cannot lawfully be transferred. The Business Buyer may not settle a claim in a manner that admits fault by, imposes liability on, or requires action from HotBell without HotBell's prior written consent.

Business-to-business arbitration

This arbitration provision applies only to a Business Buyer that receives reasonable notice of these Terms and then affirmatively accepts them through a wholesale application, quotation, order process, signed agreement, checkbox, payment, or other documented commercial acceptance. It does not apply merely because someone visits the website, and it does not apply to a Retail Customer.

Except for a claim seeking temporary or emergency injunctive relief, a dispute arising from a business account, quotation, purchase order, invoice, commercial payment, Business Buyer order, commercial warranty, RMA, or business relationship will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules.

The arbitration will:

  • Be conducted by one arbitrator;

  • Be conducted in English;

  • Have its legal seat in Bannock County, Idaho;

  • Be governed by the Federal Arbitration Act; and

  • Permit remote participation when agreed by the parties or directed by the arbitrator.

THE BUSINESS BUYER AND HOTBELL WAIVE THE RIGHT TO A JURY TRIAL AND AGREE THAT COVERED CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, CONSOLIDATED, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

A court with jurisdiction may enter judgment on the award. Either party may seek temporary or emergency injunctive relief in an Idaho state or federal court without waiving arbitration. The arbitrator may award attorneys' fees and costs only when authorized by the applicable agreement or law.

The American Arbitration Association's Commercial Arbitration Rules are available at https://www.adr.org/commercial.

If this arbitration provision is held inapplicable or unenforceable for a particular Business Buyer dispute, the dispute will be heard in a state or federal court with jurisdiction in Bannock County, Idaho, and each party consents to that jurisdiction, except where applicable law requires another forum.

20. Website Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE WEBSITE AND GENERAL WEBSITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE." HOTBELL DOES NOT WARRANT THAT THE WEBSITE WILL ALWAYS BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM HARMFUL COMPONENTS.

This website disclaimer does not cancel or limit an accepted order, an express product description, a written limited warranty, the Returns, Refunds & RMA Policy, the Shipping Policy, or any right or remedy that applicable law does not permit HotBell to exclude or limit.

21. Consumer Rights and Liability

This section applies to Retail Customers.

Nothing in these Terms excludes, restricts, or modifies:

  • A written HotBell limited warranty;

  • An applicable implied warranty that cannot lawfully be disclaimed or limited;

  • A valid product-liability, personal-injury, fraud, gross-negligence, or willful-misconduct claim;

  • A mandatory product-safety or recall obligation; or

  • A consumer-protection right or remedy that applicable law does not permit HotBell to waive.

To the maximum extent permitted by applicable law, HotBell is not responsible for an indirect or consequential loss that was not reasonably foreseeable when the retail contract was formed. Some jurisdictions do not allow certain exclusions or limitations, so an exclusion or limitation may not apply to a particular Retail Customer.

These Terms do not require a Retail Customer to arbitrate a dispute and do not include a consumer class-action waiver or consumer jury-trial waiver.

22. Delays and Events Beyond Reasonable Control

HotBell is not liable for a delay or failure caused by circumstances beyond its reasonable control, such as a carrier failure, supplier disruption, labor dispute, port congestion, customs delay, import or export restriction, government action, natural disaster, severe weather, fire, flood, epidemic, war, terrorism, civil disturbance, cyberattack, utility failure, or system outage.

HotBell will use reasonable efforts to communicate a material delay and resume performance where practicable. This section does not eliminate a Retail Customer's delay notice, cancellation, or refund right under applicable law, and it does not excuse payment refunds owed for products HotBell cancels or does not ship.

23. Governing Law and Disputes

Except for the Business Buyer arbitration provision in Section 19, these Terms and direct transactions with HotBell are governed by the laws of the State of Idaho and applicable federal law, without regard to conflict-of-law principles.

Retail Customers retain the benefit of any nonwaivable consumer law and any legally required forum available where they live. Nothing in this section prevents a party from using a court of competent jurisdiction, an eligible small-claims procedure, or another remedy available under applicable law.

Before filing a dispute, the parties are encouraged, but not required unless a separate valid agreement states otherwise, to contact one another and attempt a good-faith informal resolution.

24. General Terms

Changes

HotBell may update these Terms prospectively by posting a revised version and effective date. The version presented when an order is placed governs that transaction unless a later written agreement validly changes it or applicable law requires otherwise. A later website update does not retroactively change an accepted order.

Order of precedence

For a Retail Customer, conflicting documents control in the following order, subject always to applicable law: the order-specific terms disclosed at checkout or in the order confirmation; a product-specific written warranty for warranty matters; the Returns, Refunds & RMA Policy for return and refund matters; the Shipping Policy for shipping matters; the product page as displayed when the order was submitted for product-specific descriptions; and these Terms.

For a Business Buyer, conflicting documents control in the following order unless an authorized HotBell representative agrees otherwise in writing:

  1. A signed written agreement;

  2. A HotBell-issued order acknowledgment or accepted written quotation;

  3. Product-specific written warranty terms;

  4. A HotBell invoice;

  5. The Returns, Refunds & RMA Policy;

  6. The Shipping Policy;

  7. These Terms;

  8. The applicable product page; and

  9. The Business Buyer's purchase order only as to product, quantity, requested delivery details, and nonconflicting administrative information.

Assignment

A User may not transfer an account or assign an accepted order or obligation without HotBell's prior written consent, except where applicable law gives a Retail Customer a nonwaivable right. HotBell may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or transfer of the relevant business, provided that the assignment does not eliminate obligations already owed.

Severability and no waiver

If a provision is invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain effective. Failure to enforce a provision does not waive the right to enforce it later.

No agency

An independent Business Buyer is not HotBell's employee, agent, partner, joint venturer, franchisee, or legal representative and has no authority to bind HotBell or make a commitment on HotBell's behalf without written authorization.

Survival

Payment, taxes, intellectual property, confidentiality, warranty limitations, disclaimers, liability, indemnification, dispute-resolution, and other provisions that by their nature should survive remain effective after order completion, account closure, suspension, or termination, subject to applicable law.

Nonwaivable law

Nothing in these Terms excludes, restricts, or modifies an obligation, right, or remedy that applicable law does not permit the parties to exclude, restrict, or modify.

25. Contact Information

HotBell LLC
845 W. Center Street, Door E, Suite E301
Pocatello, ID 83204
United States

Website: https://hotbell.store
Customer Service / RMA: service@hotbell.store
Business Sales: dingyu@hotbell.store
Phone: +1 (208) 403-6070
Office Hours: Monday-Friday, 8:00 AM-4:00 PM Mountain Time