Terms of service
Effective Date: September 15, 2026
Last Updated: September 15, 2026
These Terms & Conditions ("Terms") govern access to and use of https://hotbell.store, purchases directly from HotBell LLC ("HotBell," "we," "us," or "our"), retail transactions, business and wholesale transactions, related HotBell online services that expressly link to these Terms, and participation in HotBell Server Alerts.
Hotbell.store is HotBell's primary ecommerce website and primary online terms publication for direct retail and business transactions unless a separate transaction-specific agreement expressly provides otherwise.
HotBell may also operate related websites, including hotbell.shop, and may publish corresponding or supplementary policies on those websites.
HotBell serves both individual Retail Customers and Business Buyers.
For purposes of these Terms:
- A "Retail Customer" is an individual purchasing primarily for personal, family, or household use.
- A "Business Buyer" is a business, reseller, dealer, retailer, installer, integrator, system builder, commercial purchaser, government agency, educational institution, nonprofit organization, or other entity purchasing primarily for resale or business use.
- A "User" is any individual or organization that visits or uses a HotBell website or related service.
The actual nature of a transaction and applicable law determine whether a transaction is retail or commercial.
Merely labeling a transaction "B2B," "wholesale," or "business" does not override applicable law or the actual circumstances of the transaction.
The contracting seller for a direct HotBell transaction is HotBell LLC unless a separate written agreement expressly identifies another seller before the transaction is accepted.
Common ownership, a shared representative, office, trade name, DBA, or other affiliation does not by itself make another business, owner, employee, member, manager, or representative a party, guarantor, or obligor under a HotBell transaction.
Nothing in these Terms excludes or limits a right, obligation, warranty, liability, or remedy that applicable law does not permit HotBell to exclude or limit.
1. AGREEMENT, ELIGIBILITY, AND SCOPE
You agree to the applicable provisions of these Terms when you affirmatively accept them through an applicable:
- Checkout;
- Registration;
- Account application;
- Wholesale application;
- Quotation;
- Order process;
- Signed agreement;
- Checkbox;
- Payment process; or
- Other documented acceptance mechanism.
Use of general website content is also subject to the website-use provisions of these Terms.
If you are entering into a transaction on behalf of a Business Buyer, you represent that:
- You have authority to act for the Business Buyer;
- Information submitted to HotBell is complete and accurate; and
- You have authority to bind the Business Buyer where legally required.
You must be legally capable of entering into the applicable transaction.
A minor may use HotBell services only to the extent legally permitted and with any involvement or consent required from a parent or legal guardian.
HotBell Server Alerts is intended for authorized adult recipients.
PRIVACY POLICY
HotBell's current Privacy Policy is available through the Privacy Policy link published on:
https://hotbell.store
The Privacy Policy does not replace any separate consent required by applicable law.
Acceptance of these Terms, creation of an account, a purchase, employment relationship, customer relationship, business relationship, or submission of a mobile telephone number does not by itself constitute consent to receive recurring SMS messages.
TRANSACTION-SPECIFIC TERMS
Product-specific disclosures, quotations, order acknowledgments, invoices, shipping terms, return terms, warranty terms, or other accepted transaction-specific documents may supplement these Terms.
Mandatory law controls over an inconsistent contractual provision.
For a negotiated Business Buyer transaction, an accepted written transaction document may control over an inconsistent general provision of these Terms.
A later website revision or policy update does not retroactively eliminate rights or obligations already established for an accepted transaction.
2. ACCOUNTS AND ACCOUNT SECURITY
Provide complete and accurate:
- Account information;
- Contact information;
- Billing information;
- Shipping information;
- Business information; and
- Payment information.
Keep applicable information reasonably current.
Protect account credentials and restrict access to authorized persons.
Promptly notify HotBell of suspected:
- Unauthorized account access;
- Unauthorized transactions;
- Credential compromise; or
- Account misuse.
A Business Buyer is responsible for orders and instructions submitted by personnel the Business Buyer has authorized to use its account.
HotBell may require reasonable verification before:
- Creating or modifying an account;
- Approving wholesale access;
- Changing sensitive information;
- Processing a high-risk transaction;
- Granting tax-exempt status; or
- Disclosing protected account information.
HotBell may reasonably restrict or suspend access while investigating:
- Fraud;
- Unauthorized activity;
- Payment disputes;
- Security incidents;
- Legal-compliance concerns; or
- Material violations of these Terms.
An account restriction or suspension does not eliminate an existing:
- Refund obligation;
- Warranty obligation;
- Privacy obligation; or
- Other nonwaivable legal obligation.
3. ACCEPTABLE WEBSITE USE AND AUTOMATED ACCESS
HotBell websites may be used only for lawful personal or business purposes.
You may not:
- Commit fraud;
- Impersonate another person or organization;
- Submit payment, identity, tax, account, or business information without authorization;
- Attempt unauthorized access to an account or protected system;
- Introduce malicious code;
- Disrupt website or system operation;
- Circumvent technical or access controls;
- Harvest personal information unlawfully;
- Infringe intellectual-property, privacy, or publicity rights;
- Manipulate inventory, checkout, pricing, security, or website systems;
- Use HotBell services for an unlawful destination, party, transaction, or purpose; or
- Use HotBell content to create a materially misleading representation of HotBell or its products.
AUTOMATED ACCESS
Ordinary search-engine indexing and automated access by search engines, AI systems, discovery systems, crawlers, or similar systems are permitted only to the extent consistent with:
- HotBell's published robots directives;
- Machine-readable permissions;
- Technical controls;
- Contractual rights; and
- Applicable law.
This permission does not authorize:
- Access to nonpublic accounts;
- Circumvention of technical restrictions;
- Unauthorized copying of protected databases;
- Extraction of confidential account-specific pricing;
- Unlawful collection of personal information; or
- Use of HotBell content to impersonate HotBell.
HotBell may prospectively change machine-readable access permissions.
4. PRODUCT INFORMATION AND COMPATIBILITY
HotBell seeks to provide accurate:
- Product names;
- Brands;
- Models;
- Variants;
- Specifications;
- Photographs;
- Compatibility information;
- Included components;
- Availability information;
- Warranty information; and
- Pricing.
Product images may show:
- Installation examples;
- Use cases;
- Accessories;
- Environments; or
- Configurations
that are not necessarily included with the base product.
The applicable product listing identifies the items included.
Appearance may vary because of:
- Display settings;
- Lighting;
- Packaging changes;
- Manufacturing revisions;
- Component revisions; or
- Reasonable production variations.
Nothing in this section permits HotBell to materially misdescribe a product.
COMPATIBILITY
Before purchasing, review applicable:
- Dimensions;
- Weight;
- Connectors;
- Interfaces;
- Voltage or power requirements;
- Operating-system requirements;
- Software requirements;
- Compatibility information;
- Included accessories;
- Installation requirements; and
- Safety information.
Contact HotBell before purchase if a material compatibility or specification question is unresolved.
HotBell does not represent that a product is compatible with every device, component, system, network, application, electrical environment, or intended use unless that compatibility is expressly stated.
SAFETY-CRITICAL USES
Unless expressly certified and sold for such use, ordinary HotBell consumer-electronics products are not represented as suitable for:
- Life-support systems;
- Emergency-response systems;
- Medical systems;
- Safety-critical systems; or
- Other highly critical applications.
AUTOMATED AND AI-GENERATED INFORMATION
Automated recommendations, AI-generated assistance, compatibility suggestions, or general support information may contain errors.
Users should confirm material product specifications where appropriate.
This provision does not eliminate an enforceable written warranty or material product representation actually made by HotBell.
5. PRICING, PROMOTIONS, AND AVAILABILITY
Retail prices, currency, taxes, shipping charges, and other mandatory charges are disclosed through checkout or another applicable pre-purchase disclosure.
Promotions, coupons, discount codes, bundles, and special offers are subject to their disclosed:
- Eligibility;
- Dates;
- Products;
- Quantity restrictions; and
- Other conditions.
Wholesale, volume, account, and negotiated pricing may vary based on:
- Product;
- Quantity;
- Account status;
- Inventory;
- Payment terms;
- Credit status;
- Freight;
- Commercial relationship; or
- Accepted quotation.
Business status alone does not guarantee wholesale pricing.
Product availability may change.
An item is not necessarily reserved until HotBell accepts the applicable order or expressly allocates inventory.
PRICING ERRORS
HotBell may correct a genuine:
- Pricing error;
- Calculation error;
- Typographical error; or
- Data-entry error
before shipment to the extent permitted by law.
If HotBell discovers a material pricing error after payment but before shipment, HotBell may:
- Ask the purchaser to approve the corrected price; or
- Cancel the affected item and refund the amount paid for it.
HotBell will not increase the price of an accepted retail order without the purchaser's agreement.
Statements such as:
- "U.S. Stock";
- "Ready to Ship";
- "Ships from Idaho"; or
- A specific processing time
apply only when supported by applicable inventory records, checkout disclosures, product information, or transaction documents.
6. ORDERS AND ORDER ACCEPTANCE
Submitting an order constitutes a request or offer to purchase under the terms presented during the transaction.
An automated order confirmation or payment authorization may acknowledge receipt without constituting final acceptance.
Unless checkout clearly provides another acceptance method, HotBell accepts an order when HotBell:
- Expressly confirms acceptance;
- Begins authorized fulfillment; or
- Ships the accepted goods.
For split shipments, acceptance may occur separately for each accepted portion.
ORDER VERIFICATION
Before acceptance, HotBell may verify:
- Availability;
- Pricing;
- Quantity;
- Payment;
- Billing;
- Shipping;
- Fraud risk;
- Account authority;
- Tax status;
- Export restrictions;
- Sanctions restrictions; and
- Other legally relevant information.
HotBell may decline or cancel an unaccepted order for a legitimate:
- Inventory;
- Pricing-error;
- Payment;
- Fraud;
- Tax;
- Export;
- Sanctions;
- Product-safety;
- Regulatory; or
- Operational reason.
If HotBell cancels an unshipped prepaid product, HotBell will refund the amount paid for that product unless applicable law requires another treatment.
CANCELLATIONS AND CHANGES
Contact:
Service@HotBell.store
promptly to request an order cancellation, address correction, or other pre-shipment modification.
A requested change is not effective until HotBell confirms it.
If an eligible retail order has already shipped, the Retail Customer may use the applicable return procedure after delivery.
7. PAYMENT
Available payment methods are displayed through checkout or stated in an applicable quotation or invoice.
By providing payment information, the purchaser represents that the purchaser is authorized to use the applicable payment method.
The purchaser authorizes HotBell and its payment providers to perform payment-related:
- Authorization;
- Verification;
- Processing;
- Settlement;
- Refund;
- Fraud screening; and
- Dispute administration.
Retail payment is due as disclosed at checkout.
BUSINESS BUYER PAYMENT TERMS
HotBell may require a Business Buyer to use:
- Prepayment;
- Wire transfer;
- ACH;
- Payment card;
- Deposit;
- Purchase order;
- Approved credit; or
- Another commercially reasonable payment method.
Credit terms, due dates, deposits, late charges, finance charges, cancellation charges, and payment schedules apply only when expressly included in an accepted commercial transaction document.
These Terms do not independently create an unspecified finance charge.
8. TAXES AND TAX-EXEMPT PURCHASES
HotBell collects and remits sales tax and other transaction taxes when required by applicable law.
A Business Buyer claiming resale or another tax exemption must provide complete, accurate, current, and acceptable exemption documentation.
HotBell may:
- Review exemption documentation;
- Request updated documentation;
- Reject incomplete or invalid documentation; or
- Charge tax where acceptable documentation has not been provided.
Wholesale, reseller, government, nonprofit, educational, or business status does not automatically make an order tax exempt.
The purchaser is responsible for liability arising from inaccurate or improper exemption representations except to the extent applicable law assigns that liability directly to HotBell.
9. SHIPPING, DELIVERY, TITLE, AND RISK OF LOSS
Orders are subject to HotBell's applicable Shipping Policy and shipping disclosures presented through:
- Checkout;
- A quotation;
- An order acknowledgment; or
- Another applicable transaction document.
RETAIL ORDERS
Retail processing and delivery dates are estimates unless HotBell expressly guarantees a date.
HotBell will maintain a reasonable basis for represented shipment times.
Where applicable law requires a delay notice, consent opportunity, cancellation right, or refund because HotBell cannot ship within an applicable period, HotBell will provide that remedy.
For a direct Retail Customer transaction, risk of loss does not transfer earlier than delivery where applicable law requires delivery-based risk allocation.
A carrier tracking scan may be considered during an investigation but does not automatically eliminate a legitimate nondelivery or damage claim.
BUSINESS AND WHOLESALE SHIPMENTS
Unless an accepted written transaction document states otherwise:
Business shipments are FOB Origin — Pocatello, Idaho.
Risk of loss transfers to the Business Buyer when HotBell delivers the shipment to the carrier at origin.
An accepted:
- Quotation;
- Invoice;
- Order acknowledgment;
- Signed agreement; or
- Other controlling written transaction document
may establish different freight, insurance, delivery, title, or risk-of-loss terms.
ALL SHIPMENTS
Purchasers must provide accurate and deliverable shipping information.
Reasonable additional costs caused by:
- Incorrect addresses;
- Refused delivery;
- Purchaser-requested rerouting;
- Failed delivery;
- Storage; or
- Redelivery
may be charged to the purchaser where appropriate, except where caused by HotBell's error or prohibited by applicable law.
HotBell may use partial or split shipments where reasonably necessary.
Retail Customers will not be charged an undisclosed additional shipping fee merely because HotBell elects to split a shipment.
10. DELIVERY PROBLEMS AND INSPECTION
RETAIL CUSTOMERS
Retail Customers should inspect orders promptly and contact HotBell as soon as reasonably possible concerning:
- Visible damage;
- Incorrect items;
- Missing items;
- Quantity problems; or
- Apparent defects.
Prompt reporting helps preserve carrier and packaging evidence.
Failure to report within a short period does not eliminate a valid latent-defect claim or another right that applicable law does not permit HotBell to limit.
BUSINESS BUYERS
Business Buyers should promptly inspect shipments.
Visible:
- Freight damage;
- Shortages;
- Incorrect products;
- Quantity discrepancies; or
- Other reasonably discoverable delivery issues
should be reported to HotBell in writing within five business days after delivery.
Failure to provide timely notice may constitute acceptance to the extent permitted by applicable law.
The five-business-day period does not extinguish a claim concerning a latent defect that could not reasonably have been discovered during initial inspection.
Latent defects remain subject to the applicable written warranty.
Purchasers should retain relevant:
- Packaging;
- Shipping labels;
- Packing slips;
- Photographs;
- Delivery records; and
- Carrier documentation
until HotBell provides appropriate instructions.
11. RETURNS, REFUNDS, AND RMA
Direct purchases are subject to HotBell's applicable Returns & Refunds / RMA Policy published or presented through hotbell.store.
RETAIL CUSTOMERS
A Retail Customer may request return of an eligible direct purchase within 30 calendar days after delivery, subject to the complete published return conditions.
A return authorization or RMA may be required before returning a product.
HotBell does not charge a restocking fee for a qualifying standard retail return that satisfies the applicable policy.
Retail Customers are generally responsible for return shipping for preference-based returns.
HotBell will provide reasonable authorized return shipping for a confirmed:
- HotBell shipping error;
- Product received damaged; or
- Valid covered defect
where the applicable policy requires HotBell to bear that cost.
BUSINESS BUYERS
Unless an accepted quotation, invoice, order acknowledgment, or signed agreement provides otherwise, business and wholesale sales are final.
A non-defective business return requires prior written approval and may be subject to charges disclosed before authorization.
INCORRECT, DAMAGED, DEFECTIVE, OR MISDESCRIBED PRODUCTS
Contact HotBell with:
- Order information; and
- A description of the problem.
HotBell will provide the remedy required by the applicable:
- Return policy;
- Written warranty;
- Transaction agreement; or
- Law.
An RMA assists with identification and processing but does not eliminate a remedy that applicable law does not permit HotBell to restrict.
REFUNDS
Approved refunds generally return through the original payment method unless another method is lawfully agreed or reasonably necessary.
Payment processors or financial institutions may require additional time to post a refund after HotBell initiates it.
Nothing in these Terms prevents a legitimate:
- Chargeback;
- Payment dispute;
- Bank complaint; or
- Statutory remedy.
THIRD-PARTY PURCHASES
Products purchased through an independent marketplace, reseller, retailer, installer, distributor, or other third party are generally subject to that seller's return and refund policy.
A separate HotBell written warranty applies only where its terms cover the applicable:
- Product;
- Purchaser; and
- Sales channel.
12. PRODUCT WARRANTIES AND REMEDIES
RETAIL WARRANTY
Unless different product-specific written terms are clearly disclosed before purchase, eligible new HotBell-branded products purchased directly from HotBell by the original Retail Customer include a:
ONE-YEAR LIMITED RETAIL WARRANTY
beginning on the applicable delivery date.
COMMERCIAL WARRANTY
Unless an accepted transaction document or product-specific written warranty states otherwise, eligible new HotBell-branded products purchased directly from HotBell by an approved Business Buyer include a:
TWO-YEAR COMMERCIAL LIMITED WARRANTY
beginning on the applicable delivery date.
THIRD-PARTY PRODUCTS
Third-party branded products may be subject to the applicable manufacturer's written warranty unless HotBell expressly provides another written warranty.
CONSUMER WARRANTY RIGHTS
Nothing in these Terms disclaims or limits an implied warranty, statutory remedy, or consumer right that applicable law, including the Magnuson-Moss Warranty Act where applicable, does not permit HotBell to disclaim or limit.
Independent repair, use of a third-party component, or service by a non-HotBell provider does not automatically void an applicable consumer warranty.
Coverage may be denied to the extent the claimed failure or damage was caused by:
- Unauthorized modification;
- Improper repair;
- An incompatible third-party part;
- Misuse;
- Improper installation; or
- Improper service.
DATA AND SERVICE PREPARATION
Before returning a product for service, back up important data where reasonably feasible and remove personal or confidential information where appropriate.
Testing, repair, replacement, or diagnostics may require a device to be reset or reformatted.
This does not waive a duty or remedy that applicable law does not permit HotBell to limit.
13. PRODUCT SAFETY AND RECALLS
Follow applicable product:
- Instructions;
- Specifications;
- Compatibility guidance;
- Labels;
- Warnings; and
- Safety notices.
Do not continue using a product that appears unsafe, including a product exhibiting:
- Smoke;
- Unusual odor;
- Serious overheating;
- Damaged batteries;
- Exposed electrical components; or
- Another apparent safety hazard.
Disconnect the product where safe to do so and contact HotBell or the applicable manufacturer.
HotBell may issue or communicate:
- Stop-use notices;
- Recalls;
- Repairs;
- Replacements;
- Refunds;
- Software updates;
- Disposal instructions; or
- Other corrective actions.
Nothing in these Terms limits a mandatory product-safety or recall obligation.
BUSINESS BUYER RESPONSIBILITY
A Business Buyer that resells, distributes, installs, or integrates a product must communicate applicable safety notices, warnings, recalls, or legally required corrective actions to downstream customers where required by law.
14. BUSINESS AND WHOLESALE TRANSACTIONS
Approval of a wholesale or business account does not create:
- An exclusive territory;
- Agency;
- Partnership;
- Joint venture;
- Franchise;
- Minimum supply commitment; or
- Trademark rights beyond express authorization.
BUSINESS VERIFICATION
HotBell may request reasonable:
- Business-license information;
- Resale documentation;
- Tax-exemption documentation;
- Seller permits;
- Business identifiers;
- Sales-channel information;
- Websites;
- Purchasing records; or
- References
before approving wholesale access or a commercial transaction.
COMMERCIAL TERMS
Specific:
- Minimum quantities;
- Lead times;
- Deposits;
- Cancellation charges;
- Payment terms;
- Credit terms;
- Freight responsibilities;
- Inventory allocation; and
- Other negotiated commercial conditions
apply only when included in an accepted transaction document.
PURCHASE ORDERS
A Business Buyer's purchase order is generally a request to purchase under the applicable HotBell terms.
Additional terms contained in a purchaser's:
- Purchase order;
- Procurement portal;
- Acknowledgment;
- Payment document; or
- Other business form
do not modify HotBell's terms unless HotBell expressly agrees to the modification in writing or applicable contract law otherwise incorporates it.
RESELLER RESPONSIBILITIES
Resellers must:
- Describe HotBell products accurately;
- Preserve legally required labels and warnings;
- Preserve applicable safety information;
- Comply with laws governing downstream sales; and
- Avoid unauthorized representations on HotBell's behalf.
A reseller may not claim that HotBell provides a:
- Warranty;
- Regulatory certification;
- Guarantee;
- Origin claim;
- Performance commitment; or
- Commercial commitment
beyond what HotBell actually provides in writing.
DOWNSTREAM CUSTOMERS
An independent Business Buyer is responsible for its own:
- Product listings;
- Advertising;
- Sales terms;
- Tax collection;
- Returns;
- Refunds;
- Support;
- Installation; and
- Other downstream obligations.
HotBell generally does not process a direct return or refund for a downstream customer who purchased from an independent reseller.
A separate HotBell warranty or product-safety obligation applies where its terms or applicable law provide coverage.
CONFIDENTIAL INFORMATION
Nonpublic:
- Quotations;
- Wholesale pricing;
- Account pricing;
- Credit terms;
- Inventory allocations;
- Supplier information;
- Product roadmaps; and
- Technical or commercial information
identified or reasonably understood as confidential must be protected with reasonable safeguards and used only for the applicable business relationship.
Confidential Information does not include information that:
- Lawfully becomes public;
- Was already lawfully known without restriction;
- Is lawfully received from another unrestricted source; or
- Is independently developed without use of HotBell Confidential Information.
15. INTERNATIONAL TRANSACTIONS, EXPORT CONTROLS, AND SANCTIONS
HotBell accepts international transactions only for destinations and transactions HotBell chooses to support.
The applicable transaction should identify responsibility for:
- Import procedures;
- Customs clearance;
- Duties;
- Tariffs;
- Taxes;
- Brokerage;
- Permits; and
- Destination charges.
Unless included in the accepted price or required otherwise by law, purchaser-responsible import charges are additional.
EXPORT CONTROLS
Products, software, technical information, and services may be subject to:
- United States export controls;
- Sanctions;
- Customs restrictions;
- Trade restrictions; and
- Destination requirements.
A purchaser may not knowingly:
- Export;
- Re-export;
- Transfer;
- Release;
- Resell; or
- Use
a product in violation of applicable law.
HotBell may decline, suspend, or cancel a transaction presenting a legitimate:
- Export;
- Sanctions;
- Customs;
- Fraud;
- Product-safety; or
- Legal concern.
Mandatory consumer protections applicable to international Retail Customers remain available where required by applicable law.
16. REVIEWS AND USER CONTENT
You retain ownership rights you have in authentic content you submit.
For content intentionally submitted for public display, such as a review, photograph, question, or comment, you grant HotBell a nonexclusive, royalty-free license reasonably necessary to:
- Host;
- Format;
- Reproduce;
- Display; and
- Administer
the content for the purpose for which it was submitted.
This permission does not authorize HotBell to:
- Create a materially misleading endorsement; or
- Publish private support correspondence as a testimonial
without appropriate authorization.
You represent that you have the rights reasonably necessary to submit the content.
CONTENT MODERATION
HotBell may remove or moderate content that is:
- Unlawful;
- Fraudulent;
- Infringing;
- Threatening;
- Privacy-invasive;
- Abusive;
- Malicious; or
- Technically harmful.
HotBell does not:
- Prohibit honest negative reviews;
- Penalize a consumer merely because a review is negative; or
- Require consumers to transfer ownership of reviews as a condition of purchase.
Nothing in these Terms prevents a person from reporting concerns to:
- Law enforcement;
- Regulators;
- Courts; or
- Other competent authorities.
17. INTELLECTUAL PROPERTY
HotBell and its licensors retain applicable rights in:
- HotBell trademarks;
- Logos;
- Product photographs;
- Graphics;
- Website software;
- Designs;
- Text;
- Video;
- Documentation; and
- Other protected materials.
Users may use hotbell.store to:
- Evaluate products;
- Purchase products;
- Apply for business purchasing;
- Request support; and
- Conduct authorized transactions.
Purchasing a HotBell product or obtaining wholesale-account approval does not automatically grant a trademark or brand-content license.
Unauthorized commercial copying, reproduction, distribution, modification, or exploitation of protected HotBell materials is prohibited except where applicable law provides otherwise.
18. THIRD-PARTY SERVICES
HotBell websites may use or link to independently operated:
- Shopify services;
- Payment providers;
- Financial institutions;
- Carriers;
- Manufacturers;
- Marketplaces;
- Social networks;
- Applications; or
- Other third-party services.
Their own terms and privacy notices may apply.
HotBell is not responsible for an independently operated third-party service merely because HotBell links to or integrates with the service.
This provision does not eliminate HotBell's responsibility for a service provider acting on HotBell's behalf where applicable law assigns that responsibility to HotBell.
19. PRIVACY AND ELECTRONIC COMMUNICATIONS
HotBell's collection and handling of personal information are described in the HotBell Privacy Policy published through hotbell.store.
HotBell may provide:
- Order confirmations;
- Receipts;
- Invoices;
- Payment notices;
- Shipping notices;
- Account notices;
- Support communications;
- Warranty communications;
- RMA communications;
- Policy notices; and
- Other transaction records
electronically where permitted by applicable law.
Agreement to receive transaction-related communications does not by itself constitute consent to marketing or recurring SMS messages where separate consent is required.
20. HOTBELL SERVER ALERTS
PROGRAM OPERATOR AND MESSAGING BRAND
HotBell LLC operates HotBell Server Alerts under the messaging brand:
"HotBell — A Burns & Dingyu Company"
HotBell LLC is the legal entity and program operator.
HotBell Server Alerts is an optional recurring SMS program for authorized adult personnel who affirmatively choose to receive technical and operational notifications.
The messaging brand used in enrollment materials, production messages, confirmation messages, HELP responses, opt-out confirmations, and messaging registrations must remain consistent with the messaging brand registered for the applicable campaign.
PROGRAM PURPOSE
Subject to the scope registered and accepted for the applicable messaging campaign, HotBell Server Alerts may provide technical and operational notices concerning:
- Monitored server availability;
- Monitored application availability;
- Connectivity failures;
- Service interruptions;
- Service restoration;
- Resource or operational conditions;
- Maintenance status; and
- Other technical conditions requiring operator attention.
Where an investment-monitoring system or market-data connection is technically monitored, operational notices may include:
- Loss of connectivity to the monitored system;
- Missing technical data-feed updates;
- Delayed technical data-feed updates;
- Technical data-feed interruptions; and
- Restoration or recovery of monitored connections or data feeds.
Such messages may be sent only to the extent included within the applicable registered campaign scope and permitted by applicable messaging-provider and carrier requirements.
EXCLUDED FINANCIAL CONTENT
HotBell Server Alerts does not provide:
- Securities-price alerts;
- Stock-price movement alerts;
- Investment recommendations;
- Investment opportunities;
- Buy or sell recommendations;
- Trading signals;
- Executed-trade notifications;
- Position alerts;
- Portfolio alerts;
- Account-balance alerts;
- Cryptocurrency alerts; or
- Financial promotions.
HotBell will not intentionally disguise prohibited or restricted financial messaging as ordinary technical traffic.
Actual production messages must remain consistent with:
- The purpose disclosed to recipients;
- The applicable messaging registration;
- Applicable sample messages;
- Messaging-provider requirements;
- Carrier requirements; and
- Applicable law.
ELIGIBLE RECIPIENTS
Enrollment is limited to individuals authorized to receive the relevant operational information.
Identifying a person as an:
- Employee;
- Contractor;
- Owner;
- Administrator;
- Customer;
- Business contact; or
- Other representative
does not by itself enroll that person in recurring SMS messages.
Consent applies only to the HotBell Server Alerts program.
Consent does not automatically extend to:
- Affiliates;
- Other DBAs;
- Separately operated businesses;
- Unrelated SMS programs; or
- Materially different messaging purposes.
ENROLLMENT AND CONSENT
Enrollment is voluntary and requires a separate affirmative action after the applicable program disclosures are presented.
HotBell does not enroll subscribers from purchased lists.
The following do not, by themselves, constitute consent to recurring HotBell Server Alerts:
- A purchase;
- Retail account;
- Wholesale account;
- Employment relationship;
- Contractor relationship;
- Customer relationship;
- Business relationship;
- General website account;
- Acceptance of these Terms;
- Submission of a telephone number for another purpose; or
- Possession of a telephone number.
Enrollment is not a condition of purchase.
Before enrollment, recipients must receive or have access to information identifying:
- The messaging brand;
- HotBell Server Alerts;
- Program purpose;
- Recurring-message nature;
- Message-frequency disclosure;
- Notice that message and data rates may apply;
- STOP instructions;
- HELP instructions;
- Privacy information; and
- Applicable SMS terms.
The subscriber must affirmatively consent to receive HotBell Server Alerts at the specified mobile telephone number.
HotBell may maintain reasonable evidence of enrollment, including:
- Telephone number;
- Consent wording;
- Consent version;
- Enrollment method;
- Date and time;
- Enrollment source;
- Relevant enrollment process; and
- Other information reasonably necessary to demonstrate affirmative enrollment.
FUTURE ENROLLMENT METHODS
If HotBell introduces another enrollment method, including:
- A website form; or
- Text-to-join functionality
that method must be implemented consistently with applicable law and the applicable messaging registration before use.
ENROLLMENT CONFIRMATION
After valid enrollment, HotBell will send an automated enrollment confirmation.
The confirmation will identify:
- "HotBell — A Burns & Dingyu Company"; and
- HotBell Server Alerts.
The confirmation will briefly describe the technical and operational traffic the recipient may receive.
Depending on the registered and permitted scope, this may include:
- Server or application availability;
- Connectivity failures;
- Service interruption or recovery;
- Technical data-feed interruptions;
- Missing or delayed technical data-feed updates; and
- Restoration of monitored connections or data feeds.
The confirmation will also state:
- Messages are recurring;
- Message frequency varies;
- Message and data rates may apply;
- Reply HELP for assistance; and
- Reply STOP to unsubscribe.
FREQUENCY AND CHARGES
Message frequency varies based on:
- System events;
- Monitoring conditions;
- Operator settings; and
- Operational requirements.
Messages are recurring until the subscriber opts out or HotBell terminates the program.
Message and data rates may apply.
HotBell does not charge a separate subscription fee for HotBell Server Alerts unless a different fee is expressly disclosed and agreed before enrollment.
Where disclosed before enrollment, time-sensitive operational alerts may be delivered outside ordinary business hours.
HELP
Reply HELP for assistance.
When a subscriber replies HELP, HotBell will send an automated response identifying the messaging brand and providing support contact information.
Automated HELP responses are available outside staffed support hours.
Human support normally follows the hours listed below.
Email:
Service@HotBell.store
Phone:
+1 (208) 403-6070
Human Support Hours:
Monday through Friday
8:00 a.m. to 4:00 p.m. Mountain Time
excluding holidays.
A HELP request does not:
- Renew withdrawn consent;
- Re-enroll an opted-out subscriber; or
- Constitute consent to marketing or another messaging program.
STOP AND OPT-OUT
Reply STOP to any HotBell Server Alerts message to unsubscribe.
HotBell will also process other supported opt-out keywords and other legally effective requests clearly communicating withdrawal where required by applicable law.
After receiving an effective opt-out request, HotBell will:
- Stop future recurring messages for the applicable program as required by applicable law;
- Maintain appropriate suppression information; and
- Send one nonpromotional automated opt-out confirmation.
The confirmation will:
- Identify the messaging brand;
- Confirm that the recipient has been unsubscribed from HotBell Server Alerts; and
- Confirm that the recipient will no longer receive recurring messages from that program.
The confirmation will not contain promotional content.
HotBell will not:
- Switch sending numbers;
- Change routes;
- Use another DBA;
- Use another affiliate; or
- Use another messaging program
for the purpose of circumventing a valid opt-out.
A prior consent record does not reactivate an opted-out recipient.
Re-enrollment requires a supported enrollment process and fresh affirmative consent where required.
CONSENT AND SUPPRESSION RECORDS
HotBell may retain reasonable consent and suppression information necessary to:
- Demonstrate consent;
- Honor opt-outs;
- Prevent unauthorized re-enrollment;
- Investigate complaints;
- Respond to messaging-provider or carrier inquiries; and
- Comply with applicable law.
Suppression information may remain after other information is deleted where reasonably necessary to continue honoring an opt-out.
SMS PRIVACY
HotBell's Privacy Policy provides additional protections for:
- Mobile telephone numbers;
- SMS opt-in information; and
- SMS consent information.
HotBell does not sell, rent, or provide SMS consent information to third parties or affiliates for their independent marketing or promotional purposes.
Providers acting on HotBell's behalf may process information reasonably necessary to provide or administer the messaging service, subject to applicable restrictions.
DELIVERY LIMITATIONS
Carriers are not liable for delayed or undelivered messages.
SMS delivery may be affected by:
- Network availability;
- Receiving-device status;
- Carrier filtering;
- Telecommunications systems;
- Messaging-provider systems;
- Configuration errors; or
- Other technical conditions.
HotBell Server Alerts is not:
- A guaranteed real-time monitoring service;
- An emergency service;
- An investment advisory service;
- A securities-price alert service;
- A trading service; or
- A substitute for direct monitoring systems and independently tested escalation procedures.
The absence of an SMS alert does not establish that a monitored:
- Server;
- System;
- Application;
- Connection; or
- Data feed
is operating correctly.
Authorized operators should independently verify system status before taking action.
CHANGES AND TERMINATION
HotBell may suspend or terminate HotBell Server Alerts where reasonably necessary because of:
- Technical failure;
- Loss of authorization;
- Misuse;
- Legal requirements;
- Carrier requirements;
- Messaging-provider requirements; or
- Changes to the underlying service.
If HotBell materially expands the program in a manner requiring renewed consent, HotBell will obtain that consent before sending messages within the expanded scope.
Existing opt-outs remain effective following:
- System migrations;
- Provider changes; or
- Operational changes
unless the subscriber validly re-enrolls.
CROSS-DOMAIN APPLICATION
HotBell LLC operates HotBell Server Alerts as one identified messaging program.
These HotBell Server Alerts provisions apply regardless of whether authorized enrollment originates through:
- hotbell.store;
- hotbell.shop; or
- Another enrollment method expressly authorized by HotBell LLC.
A corresponding copy of HotBell Server Alerts terms may also be published through hotbell.shop.
Publication on another HotBell-controlled domain does not create a different legal entity or program operator.
HotBell LLC remains the legal entity and program operator.
21. WEBSITE AND ALERT SERVICE LIMITATIONS
TO THE EXTENT PERMITTED BY LAW, GENERAL WEBSITE FUNCTIONS AND HOTBELL SERVER ALERTS ARE PROVIDED ON AN "AS AVAILABLE" BASIS WITHOUT A GUARANTEE OF UNINTERRUPTED OPERATION, ERROR-FREE OUTPUT, OR FITNESS FOR A PARTICULAR OPERATIONAL PURPOSE.
TO THE EXTENT PERMITTED BY LAW, IMPLIED WARRANTIES RELATING SOLELY TO THOSE WEBSITE OR OPTIONAL ALERT SERVICES ARE DISCLAIMED.
This service disclaimer does not apply to:
- An express product warranty;
- An enforceable product representation;
- A promised refund;
- A mandatory consumer protection;
- An unlawful privacy or messaging practice; or
- HotBell's obligation to honor valid SMS consent and opt-out requirements.
22. COMMERCIAL WARRANTIES, LIABILITY, AND INDEMNIFICATION
COMMERCIAL WARRANTY DISCLAIMER
Except for a written HotBell commercial warranty specifically applicable to the transaction, and to the maximum extent permitted by law, commercial products and services are provided subject to the applicable accepted transaction terms.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOTBELL DISCLAIMS OTHER COMMERCIAL WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
This disclaimer does not cancel an express written commercial warranty and does not apply where applicable law prohibits the disclaimer.
COMMERCIAL LIABILITY LIMIT
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HOTBELL WILL NOT BE LIABLE TO A BUSINESS BUYER FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, BUSINESS INTERRUPTION, DOWNTIME, LOST DATA, LOST GOODWILL, OR LOST BUSINESS OPPORTUNITY.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, HOTBELL'S AGGREGATE LIABILITY ARISING FROM AN ORDINARY COMMERCIAL PRODUCT CLAIM WILL NOT EXCEED THE NET AMOUNT ACTUALLY PAID TO HOTBELL FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM.
These limits do not apply to:
- Fraud;
- Intentional misconduct;
- Gross negligence;
- Personal injury or death where liability cannot lawfully be limited;
- Statutory privacy or messaging remedies that cannot legally be limited; or
- Other liability applicable law does not permit HotBell to exclude or limit.
BUSINESS INDEMNIFICATION
To the extent permitted by law, a Business Buyer will reimburse HotBell for third-party claims and reasonable defense costs to the extent caused by the Business Buyer's:
- Material breach of an accepted agreement;
- Unlawful resale conduct;
- Inaccurate tax, resale, export, or compliance representation;
- Unauthorized product or warranty claims;
- Infringement in purchaser-supplied materials;
- Improper resale, installation, modification, storage, or use; or
- Intentional misuse of HotBell services.
This provision does not apply to the extent a claim is caused by:
- HotBell's breach;
- A HotBell product defect;
- HotBell's negligence;
- HotBell's unlawful conduct; or
- Another matter that cannot lawfully be shifted to the Business Buyer.
HotBell will provide reasonably prompt notice of an indemnified claim and a reasonable opportunity for the Business Buyer to participate in the defense.
A settlement may not impose material obligations on HotBell or admit fault by HotBell without HotBell's reasonable consent.
23. CONSUMER RIGHTS AND LIABILITY
This section applies to Retail Customers.
Nothing in these Terms excludes, restricts, or modifies:
- A written HotBell limited warranty;
- An implied warranty that applicable law does not permit HotBell to disclaim;
- A mandatory consumer remedy;
- A valid product-liability claim;
- A personal-injury claim;
- Fraud;
- Gross negligence;
- Willful misconduct;
- A product-safety obligation; or
- Another consumer right that applicable law does not permit HotBell to waive.
To the extent permitted by applicable law, HotBell is not responsible for indirect or consequential losses that were not reasonably foreseeable when the retail transaction was formed.
Some jurisdictions do not permit certain exclusions or limitations.
An exclusion or limitation therefore may not apply to a particular Retail Customer.
24. DELAYS AND EVENTS BEYOND REASONABLE CONTROL
HotBell is not liable for delay or failure caused by circumstances beyond its reasonable control, such as:
- Carrier failure;
- Supplier disruption;
- Labor disputes;
- Port congestion;
- Customs delays;
- Import or export restrictions;
- Government actions;
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Epidemics;
- War;
- Terrorism;
- Civil disturbance;
- Cyberattack;
- Utility failure; or
- System outage.
HotBell will use reasonable efforts to communicate material delays and resume performance where practicable.
This section does not eliminate a Retail Customer's legally required:
- Delay notice;
- Cancellation right; or
- Refund right.
It also does not excuse a refund owed for a product HotBell cancels or fails to ship.
25. GOVERNING LAW AND DISPUTES
Contact:
Service@HotBell.store
with:
- The applicable order or account reference;
- A description of the issue; and
- The requested resolution.
HotBell encourages good-faith informal resolution where practical.
Contacting HotBell is not a condition that:
- Extinguishes a legal claim;
- Prevents timely court relief;
- Prevents a regulatory complaint;
- Prevents an eligible small-claims action; or
- Shortens a statutory filing period.
GOVERNING LAW
These Terms and direct transactions with HotBell are governed by the laws of the State of Idaho and applicable federal law to the extent permitted by applicable law.
Retail Customers retain applicable nonwaivable consumer protections and legally required forums available where they live.
BUSINESS DISPUTES
For Business Buyer disputes, the parties consent to appropriate:
- State courts located in Bannock County, Idaho; or
- The United States District Court for the District of Idaho
when the applicable court has subject-matter jurisdiction.
NO MANDATORY ARBITRATION
These Terms do not require arbitration.
These Terms do not create a consumer or Business Buyer class-action waiver or jury-trial waiver.
A separate negotiated agreement may establish different dispute-resolution procedures only where that agreement is lawfully entered into and enforceable.
26. GENERAL PROVISIONS
CHANGES
HotBell may update these Terms prospectively by publishing an updated Effective Date or Last Updated date.
Where applicable law requires additional notice or renewed acceptance, HotBell will provide that notice or obtain the applicable acceptance.
The version applicable when an order or transaction is accepted generally governs that transaction unless:
- A later written agreement validly modifies it; or
- Applicable law requires another result.
A later website update does not retroactively eliminate an accrued right or obligation.
ORDER OF PRECEDENCE — RETAIL
For Retail Customers, conflicting documents generally control in the following order, subject to applicable law:
1. Order-specific terms disclosed during checkout or acceptance;
2. Product-specific written warranty terms for warranty matters;
3. The applicable Returns & Refunds / RMA Policy for return matters;
4. The applicable Shipping Policy for shipping matters;
5. Product-specific disclosures presented when the order was submitted; and
6. These Terms.
ORDER OF PRECEDENCE — BUSINESS BUYERS
For a Business Buyer, conflicting documents generally control in the following order unless HotBell expressly agrees otherwise in writing:
1. A signed written agreement;
2. An accepted HotBell quotation or order acknowledgment;
3. Product-specific written warranty terms;
4. A HotBell invoice;
5. Applicable return or RMA terms;
6. Applicable shipping terms;
7. These Terms;
8. Applicable product-page terms; and
9. A purchaser's purchase order only as to product, quantity, requested delivery information, and other nonconflicting administrative information.
PRIMARY HOTBELL DOMAIN AND CROSS-DOMAIN POLICIES
Hotbell.store is HotBell's primary ecommerce website and primary publication point for direct retail and business transaction terms.
HotBell may publish a corresponding or supplementary version of a policy on hotbell.shop or another HotBell-controlled domain.
HotBell intends corresponding company-wide policies published across HotBell-controlled domains to remain materially consistent.
If substantially equivalent company-wide terms are inadvertently inconsistent between hotbell.store and hotbell.shop, and no applicable transaction-specific agreement provides otherwise, the version published on hotbell.store controls for HotBell's general company-wide online terms.
This rule does not retroactively alter a separate transaction-specific term that was expressly presented and accepted through hotbell.shop or another HotBell sales channel.
ASSIGNMENT
A User may not transfer an account or assign an accepted order or contractual obligation without HotBell's prior written consent except where applicable law gives the User a nonwaivable right.
HotBell may assign these Terms in connection with a legitimate:
- Merger;
- Acquisition;
- Reorganization;
- Financing;
- Sale of assets; or
- Transfer of the relevant business
provided the assignment does not eliminate obligations already owed.
SEVERABILITY
If a provision is invalid or unenforceable, the provision will be limited or severed only to the extent legally necessary.
Remaining provisions continue to apply where they can operate consistently with the agreement.
NO WAIVER
Failure to enforce a provision on one occasion does not permanently waive the right to enforce that provision.
NO AGENCY
An independent Business Buyer is not HotBell's:
- Employee;
- Agent;
- Partner;
- Joint venturer;
- Franchisee; or
- Legal representative
and may not bind HotBell without express written authority.
SURVIVAL
Provisions that by their nature should survive completion, account closure, suspension, or termination remain effective, including applicable provisions concerning:
- Payment;
- Taxes;
- Intellectual property;
- Confidentiality;
- Warranty limitations;
- Liability;
- Indemnification;
- Privacy;
- Messaging consent;
- Opt-out records; and
- Dispute resolution.
NONWAIVABLE LAW
Nothing in these Terms excludes, restricts, or modifies an obligation, right, or remedy that applicable law does not permit the parties to exclude, restrict, or modify.
27. CONTACT INFORMATION
HotBell LLC
845 W. Center Street, Door E, Suite E301
Pocatello, ID 83204
United States
Primary Website:
https://hotbell.store
Privacy and Customer Service:
Service@HotBell.store
Business Sales:
dingyu@hotbell.store
Phone:
+1 (208) 403-6070
Office Hours:
Monday through Friday
8:00 a.m. to 4:00 p.m. Mountain Time
excluding holidays
Related HotBell Website:
https://hotbell.shop
HotBell Privacy Policy:
Available through the Privacy Policy link on hotbell.store
HotBell Shipping Policy:
Available through the Shipping Policy link on hotbell.store
HotBell Returns & Refunds / RMA Policy:
Available through the Returns / Refunds Policy link on hotbell.store
HotBell Retail Warranty:
Available through the applicable warranty link on hotbell.store
HotBell Commercial Warranty:
Available through the applicable commercial warranty link on hotbell.store
A corresponding copy of HotBell Server Alerts terms may also be published at:
https://hotbell.shop/policies-terms