Shipping policy

Last Updated: May 5, 2026

HotBell LLC (“HotBell,” “we,” “our,” or “us”) is a business-to-business wholesale distributor. HotBell sells products only to verified resellers, dealers, installers, integrators, distributors, retailers, commercial purchasers, government agencies, educational institutions, and other approved business entities.

HotBell does not sell directly to consumers or end-users. All purchases are for resale or commercial business use only. By placing an order, submitting a purchase order, accepting delivery, or otherwise conducting business with HotBell, Buyer agrees that the order is governed by HotBell LLC’s Wholesale Terms and Conditions of Sale.

1. Shipping Terms

All shipments are FOB Origin from Idaho unless otherwise stated in writing by HotBell LLC.

Risk of loss transfers to Buyer immediately upon delivery of the shipment to the carrier.

Once an order has been delivered to the carrier, HotBell is not responsible for carrier delays, transit damage, customs issues, import restrictions, weather delays, lost shipments after carrier acceptance, or other events outside HotBell’s control.

Delivery dates, shipment dates, transit times, and lead times are estimates only and are not guaranteed.

2. Processing and Shipment Timing

Order processing times, shipment dates, lead times, and delivery estimates are subject to product availability, payment approval, account verification, tax documentation review, freight availability, carrier availability, warehouse operations, and other business conditions.

HotBell may require prepayment, wire transfer, ACH, credit approval, deposits, account verification, tax exemption documentation, resale documentation, or additional assurances before shipment.

HotBell reserves the right to allocate inventory, limit quantities, change shipping methods, refuse sales, suspend transactions, or cancel orders where necessary.

3. Shipping Methods and Freight Costs

Available shipping methods, freight options, shipping charges, handling charges, and carrier options may vary by order, product, destination, weight, dimensions, inventory location, and carrier availability.

Shipping costs, freight estimates, delivery estimates, and available carrier options are subject to change without notice.

Freight quotes are estimates only unless expressly confirmed in writing by HotBell LLC.

Buyer is responsible for all freight, shipping, handling, insurance, storage, redelivery, address correction, customs, brokerage, and related transportation charges unless otherwise agreed in writing by HotBell LLC.

4. Shipping Address and Delivery Information

Buyer is responsible for providing accurate and complete billing, shipping, delivery, contact, tax, customs, and account information.

HotBell is not responsible for delays, carrier fees, returned shipments, failed deliveries, customs issues, or additional costs caused by incorrect, incomplete, outdated, refused, or undeliverable shipping information provided by Buyer.

Additional freight, storage, redelivery, address correction, carrier, customs, or handling charges may be the responsibility of Buyer.

5. Inspection Requirements

Buyer must inspect all shipments immediately upon receipt.

Visible shipping damage, shortages, incorrect shipments, or delivery discrepancies must be reported to HotBell in writing within five (5) business days of delivery.

Failure to provide timely written notice constitutes acceptance of goods.

Buyer should retain all packaging, shipping labels, photographs, delivery records, and carrier documentation for any shipping-related claim.

6. Lost, Delayed, or Damaged Shipments

HotBell is not responsible for carrier delays, transit damage, weather delays, customs delays, import restrictions, or lost shipments after carrier acceptance.

Any shipping issue, shortage, visible damage, incorrect shipment, or delivery discrepancy must be reported to HotBell in writing within five (5) business days of delivery.

HotBell may assist with carrier documentation as a business convenience, but such assistance does not transfer risk of loss back to HotBell and does not guarantee claim approval, replacement, credit, refund, or reimbursement.

7. Split Shipments and Partial Shipments

HotBell may ship orders in one or more shipments depending on inventory availability, product type, warehouse operations, freight requirements, carrier availability, or other operational factors.

Partial shipments, split shipments, backorders, substitutions, or adjusted shipment timing may occur at HotBell’s discretion unless otherwise agreed in writing.

Additional freight or handling charges may apply to partial or split shipments unless otherwise confirmed in writing by HotBell LLC.

8. International Orders, Customs, Duties, and Import Charges

Buyer is responsible for all applicable sales taxes, use taxes, GST, HST, PST, VAT, excise taxes, import duties, customs fees, tariffs, brokerage fees, and similar governmental charges unless valid exemption documentation acceptable to HotBell LLC is provided and approved prior to shipment.

International delivery times may vary due to customs processing, carrier operations, import restrictions, documentation requirements, government action, weather, sanctions, tariffs, or other events outside HotBell’s control.

Buyer is responsible for complying with all applicable United States export laws, Canadian export laws, sanctions laws, import regulations, trade restrictions, and destination-country requirements.

Buyer may not export or re-export products in violation of applicable law.

HotBell reserves the right to refuse, suspend, or cancel any order that may present export, sanctions, customs, tax, regulatory, or compliance concerns.

9. No End-User Shipping or Product Support

HotBell does not provide direct shipping support, warranty service, troubleshooting, setup assistance, technical assistance, or RMA support to consumers or end-users.

All support obligations remain solely with the reseller, retailer, dealer, installer, integrator, distributor, or purchasing business.

End-users must contact the reseller or business from whom the product was purchased.

10. Returns and RMA Shipments

No product may be returned without prior written Return Merchandise Authorization (“RMA”) approval from HotBell LLC.

To request an RMA, Buyer must contact HotBell and provide the required order, invoice, product, serial number, issue description, troubleshooting history, and supporting documentation requested by HotBell.

Buyer is responsible for all return freight, insurance, packaging, customs fees, handling charges, and transportation expenses unless otherwise agreed in writing by HotBell LLC.

Freight collect or COD returns will not be accepted.

Buyer bears all risk during return shipment.

Unauthorized returns may be refused, discarded, returned at Buyer’s expense, or denied credit.

To request an RMA, contact:

Email: service@hotbell.shop
Fax: 404-806-7373

11. Force Majeure

HotBell shall not be liable for shipping delays, delivery failures, or performance delays caused by supplier shortages, pandemics, labor disputes, carrier failures, tariffs, sanctions, cyberattacks, weather, utility failures, government action, natural disasters, customs delays, import restrictions, or events beyond reasonable control.