Refund policy

Last updated: May 5, 2026

This Returns, Refunds & RMA Policy applies to purchases made from HotBell LLC (“HotBell,” “we,” “our,” or “us”) by approved business buyers, verified resellers, dealers, installers, integrators, distributors, retailers, commercial purchasers, government agencies, educational institutions, and other approved business entities.

HotBell LLC is a business-to-business wholesale distributor. HotBell sells products only to approved business purchasers and does not sell directly to consumers or end-users.

Buyer represents and warrants that purchases are for resale or commercial business use only, Buyer is authorized to conduct business, Buyer is not acting as a consumer, and Buyer has authority to bind the purchasing entity.

End-users must contact the reseller, retailer, installer, integrator, distributor, or business from whom the product was purchased. HotBell does not provide direct consumer returns, refunds, exchanges, warranty service, troubleshooting, setup assistance, repairs, or replacements.

1. NO RETURNS WITHOUT RMA AUTHORIZATION

No product may be returned without prior written Return Merchandise Authorization (“RMA”) from HotBell.

To request an RMA, contact:

Service / RMA Email: service@hotbell.shop
Fax: 404-806-7373

Buyer must provide:

- Order number;
- Invoice number;
- Product name and model;
- Serial number, if applicable;
- Product details;
- Description of the issue;
- Troubleshooting history;
- Requested resolution;
- Photographs or videos, if requested by HotBell.

HotBell may require troubleshooting, validation, photographs, videos, inspection, or additional documentation before issuing any RMA.

Unauthorized returns may be:

- Refused;
- Discarded;
- Returned at Buyer’s expense;
- Denied credit;
- Denied refund;
- Denied warranty service.

Submitting a product without RMA approval does not create any obligation for HotBell to repair, replace, refund, credit, or return the product.

2. INSPECTION REQUIREMENTS

Buyer must inspect all shipments immediately upon receipt.

Visible shipping damage, shortages, incorrect shipments, or delivery issues must be reported in writing within five (5) business days of delivery.

Failure to provide timely written notice may constitute acceptance of the goods.

3. RETURN SHIPPING

Unless otherwise agreed in writing by HotBell, Buyer is responsible for all:

- Return freight;
- Insurance;
- Packaging;
- Customs fees;
- Handling charges;
- Transportation expenses;
- Duties, tariffs, or import/export charges.

Freight collect or COD returns will not be accepted.

Buyer bears all risk during return shipment. Products must be securely packaged to prevent damage in transit.

4. REFUNDS, CREDITS, REPAIRS, AND REPLACEMENTS

After an approved RMA return is received and inspected, HotBell may, at its sole discretion:

- Repair the product;
- Replace the product;
- Issue account credit;
- Issue a refund;
- Deny the claim;
- Offer paid repair or service.

Approval of an RMA does not guarantee a refund, credit, replacement, or repair. Final resolution is determined after inspection and review by HotBell.

5. LIMITED RESELLER WARRANTY

HotBell provides a limited two-year warranty solely to the original verified reseller purchaser or approved business purchaser.

This warranty is:

- Non-transferable;
- Limited to the original verified business purchaser;
- Not extended to consumers;
- Not extended to end-users;
- Not extended to secondary purchasers;
- Subject to compliance with HotBell’s Terms and Conditions of Sale;
- Subject to approved troubleshooting;
- Subject to approved RMA;
- Subject to product inspection by HotBell.

6. NON-RETURNABLE AND EXCLUDED SITUATIONS

Returns, refunds, credits, repairs, replacements, or warranty service may be denied for products affected by:

- Misuse;
- Improper installation;
- Abuse;
- Modification;
- Improper voltage;
- Improper storage;
- Unauthorized repair;
- Environmental damage;
- Cosmetic damage;
- Normal wear;
- Consumables;
- Software modification;
- Firmware modification;
- User error;
- Improper integration;
- Accidents;
- Acts of God;
- Improper handling;
- Customer negligence;
- Missing parts or accessories;
- Missing serial numbers;
- Damage during return shipment;
- Products returned without prior RMA authorization.

7. ORDER CANCELLATIONS AND PRICING ERRORS

All pricing, inventory, specifications, availability, lead times, product descriptions, freight estimates, and technical information are subject to change without notice.

HotBell reserves the right to:

- Correct pricing errors;
- Cancel mispriced orders;
- Allocate inventory;
- Limit quantities;
- Refuse sales;
- Discontinue products;
- Reject orders;
- Suspend transactions.

Quotes are non-binding unless expressly stated otherwise in writing by HotBell.

8. TAXES, DUTIES, AND FEES

Buyer is responsible for all applicable:

- Sales taxes;
- Use taxes;
- GST;
- HST;
- PST;
- VAT;
- Excise taxes;
- Import duties;
- Customs fees;
- Tariffs;
- Similar governmental charges.

Valid exemption documentation acceptable to HotBell must be provided and approved before shipment.

HotBell reserves the right to reject any exemption claim, require updated documentation, collect taxes where documentation is incomplete, or revoke exempt status at any time.

Buyer remains solely responsible for improper exemption claims, invalid certificates, expired certificates, tax reassessments, penalties, interest, audit liability, and governmental enforcement actions arising from Buyer’s exemption status or representations.

9. NO END-USER RETURNS OR REFUNDS

HotBell does not accept direct returns, refund requests, warranty claims, technical support requests, or service requests from end-users.

End-users must contact the reseller, retailer, installer, integrator, distributor, or business from whom the product was purchased.

All end-user support obligations remain solely with the reseller or purchasing business.

10. TECHNICAL SUPPORT AND AUTOMATED SYSTEMS

HotBell may provide troubleshooting, setup guidance, AI-assisted support, automated ticket handling, email support, fax processing, remote diagnostics, or live technical assistance as a business convenience only.

Support may be provided by AI systems, employees, contractors, or combinations thereof.

Buyer agrees that:

- AI-generated responses may be used operationally;
- Automated communications constitute valid communications;
- Troubleshooting may be required before RMA approval;
- HotBell retains sole discretion regarding support outcomes.

HotBell makes no guarantee that support will resolve any issue.

11. DISCLAIMER OF WARRANTIES

Except for the express limited warranty stated in HotBell’s Warranty Policy or Terms and Conditions of Sale, all products, services, support, software, AI systems, communications, and information are provided “as is” and “as available.”

HotBell disclaims all warranties including:

- Merchantability;
- Fitness for a particular purpose;
- Non-infringement;
- Implied warranties;
- Statutory warranties;
- Warranties arising from course of dealing.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law, HotBell shall not be liable for:

- Lost profits;
- Business interruption;
- Downtime;
- Data loss;
- Reputation damage;
- Lost revenue;
- Indirect damages;
- Incidental damages;
- Consequential damages;
- Punitive damages;
- Special damages;
- Customer claims;
- End-user claims.

HotBell’s total liability shall never exceed the amount actually paid to HotBell for the specific product giving rise to the claim.

13. BUYER INDEMNIFICATION

Buyer agrees to defend, indemnify, and hold harmless HotBell LLC and its owners, officers, employees, contractors, agents, affiliates, and successors from all claims arising from:

- Resale;
- Installation;
- End-user interactions;
- Warranties provided by Buyer;
- Improper use;
- Customer disputes;
- Product misuse;
- Regulatory violations;
- Export violations;
- Intellectual property claims;
- Downstream liability.

14. GOVERNING LAW AND ARBITRATION

This Returns, Refunds & RMA Policy is governed by the laws of the State of Idaho without regard to conflict-of-law principles.

Any dispute arising from or relating to this policy, products, services, warranties, RMAs, support, transactions, or business dealings shall be resolved exclusively through binding arbitration in Idaho, conducted in English and governed by Idaho law.

Buyer waives jury trial rights, class action rights, and consolidated proceedings.

The prevailing party shall be entitled to recover reasonable attorneys’ fees and costs.

15. CONTACT INFORMATION

HotBell LLC
845 W. Center Street, Door E, Suite E301
Pocatello, ID 83204
United States

Website: https://hotbell.store

Sales: sales@hotbell.shop
Service / RMA: service@hotbell.shop

Fax: 404-806-7373

Office Hours:
Monday–Friday
8:00 AM – 4:00 PM Mountain Time